Bona Ventura

Amsterdam

Practical info

Free entry, tax-free, lost passport, phrases

Free entry 4

Museums and sights that are free, always or on certain days. From each place’s official page.

Always free

Tax-free shopping

Visitors can get the VAT back here.

Only for people who live outside the EU; nationality does not matter. If you live in Türkiye you qualify. A Turkish citizen living in the EU does not.

VAT rate
21%
Minimum purchase
At least EUR 50 including VAT.
Time limit
Leave the EU with the goods by the end of the 3rd month after the month of purchase.
Where to get it approved
Dutch airport or port: in the “NL Customs VAT” app, or at the customs desk. Since 2026 there is no paper stamp.

Step by step

  1. Buy in person in a shop that offers VAT refund. The shop registers your purchase with Dutch Customs.
  2. Download the “NL Customs VAT” app and sign up with your passport. Near the customs desk at the airport, ask for approval in the app; go to the desk if the app tells you to.
  3. After approval, claim the money from the shop or its refund agent. The app works only if you leave the EU from the Netherlands.

Official sources: douane.nl

Lost passport

If your passport is lost or stolen, here is what to do.

If you are a citizen of another country

Contact your own country’s embassy or consulate in this city. Your foreign ministry’s website lists its address.

If you are a Turkish citizen

  1. Book an appointment with the Turkish mission in this city at konsolosluk.gov.tr and go in person.
  2. If you need to get home, ask for a temporary passport. It is free, valid for one trip to Türkiye or to the country you live in, and usually valid for one month.
  3. Bring your Turkish ID card (if it is lost too, a photo document such as a driving licence), a biometric photo 50 x 60 mm taken in the last six months, and your ticket home.
  4. For a lost passport you do not need a police report.
  5. The temporary passport ends with that trip. Apply for a new passport in Türkiye or at the mission in the country you live in.

Turkish mission here

Turkish Consulate General in Amsterdam

Museumplein 17, 1071 DJ Amsterdam, Netherlands

Call: +31 20 3050333

Out of hours: +31 6 87242060

[email protected]

Website · Book an appointment

Consular call centre of the Turkish foreign ministry, open 24/7: +90 312 292 29 29

Source: Ministry of Foreign Affairs of Türkiye, konsolosluk.gov.tr (Passport: lost passport, temporary passport).

Show the waiter

Sentences in Dutch to show the waiter or the driver.

Checked against phrasebooks. Tell us if a sentence sounds wrong.

The Bona Ventura app

Plans your days, reads the walks aloud, finds what is open near you and works offline.

Coming soon to iPhone and Android.