Delete your Bona Ventura account
You can delete your Bona Ventura account and the data kept in it at any time, in the app or by email. An account is optional; if you never created one, nothing about you is stored in our database and you can remove your data by deleting the app.
Option 1: in the app (immediate)
- Open Bona Ventura and sign in to the account you want to delete.
- Tap the Profile tab, then Account at the top (it shows “Signed in as …”). You can also go to Profile › Settings › Account › Manage account.
- Tap Delete my account, read the warning, and tap Delete my account again to confirm.
The account is deleted right away. You will see “Your account and everything in it were deleted.” If you used Sign in with Apple, we first ask Apple to revoke Bona Ventura’s access to your Apple ID. If that does not succeed, your account is still deleted and the app shows one more step: on your iPhone, open Settings, tap your name, then Sign in with Apple, choose Bona Ventura and stop using it there.
Option 2: by email (if you no longer have the app)
- Send an email to [email protected] with the subject “Delete my Bona Ventura account”.
- Send it from the email address of your account. If you used Sign in with Apple with “Hide My Email”, send it from your Apple ID email address and tell us; we will reply to your private relay address to confirm it is yours.
- We confirm that the request comes from the account holder, delete the account and tell you when it is done, within 30 days.
If you used Sign in with Apple, you can also stop using it for Bona Ventura yourself: on your iPhone, Settings › your name › Sign in with Apple.
What is deleted
- your account: email address (or Apple private relay address), password hash, Apple sign-in link and the name Apple shared, if any, and all sign-in sessions;
- the Sign in with Apple token we keep only so that access can be revoked;
- all data synced to the account: points, stamps, ratings and reviews, saved places, current plan (with its trip start date) and past trips (including your planning answers), finished walks, and your profile name and home city.
When you delete in the app, your activity is also removed from that phone. Only the phone’s settings (language, appearance, distance units) and copies of public information the app downloaded (photos, exchange rates, weather, strike calendar) stay until you delete the app.
What is kept
- Nothing about you is kept in our database after deletion.
- Our hosting providers (Supabase for accounts, Expo for app updates) keep technical logs, such as IP addresses of requests, and backups for a limited time under their own retention periods; these are then deleted or overwritten.
- If you asked by email, we keep your email and our reply only as long as needed to show the request was handled.
- If you deleted by email, any data still on your phone stays there until you delete the app or use Profile › Settings › Your data › Delete all my data.
Delete your data but keep the account
In the app: Profile › Settings › Your data › Delete all my data. This clears your activity from the phone and, when you are signed in, from your account too. You can also ask us by email to delete specific data.
More details: Privacy policy · Support