Bona Ventura

Madrid

Practical info

Free entry, tax-free, lost passport, phrases

Free entry 23

Museums and sights that are free, always or on certain days. From each place’s official page.

Always free

Tax-free shopping

Visitors can get the VAT back here.

Only for people who live outside the EU; nationality does not matter. If you live in Türkiye you qualify. A Turkish citizen living in the EU does not.

VAT rate
21%
Minimum purchase
No minimum amount.
Time limit
Leave with the goods within 3 months of purchase.
Where to get it approved
DIVA kiosk at the Spanish airport, port or border where you leave the EU.

Step by step

  1. Ask for tax-free when you pay. The shop checks your passport and gives you an electronic refund form (DER).
  2. Scan the form at a DIVA kiosk with your passport, boarding pass and the goods. A green tick means approved; a red cross means go to customs.
  3. Get paid by a refund company (minus commission) or by the shop. If you leave the EU from another country, do not use the Spanish kiosk: validate there instead.

Official sources: sede.agenciatributaria.gob.es

Lost passport

If your passport is lost or stolen, here is what to do.

If you are a citizen of another country

Contact your own country’s embassy or consulate in this city. Your foreign ministry’s website lists its address.

If you are a Turkish citizen

  1. Book an appointment with the Turkish mission in this city at konsolosluk.gov.tr and go in person.
  2. If you need to get home, ask for a temporary passport. It is free, valid for one trip to Türkiye or to the country you live in, and usually valid for one month.
  3. Bring your Turkish ID card (if it is lost too, a photo document such as a driving licence), a biometric photo 50 x 60 mm taken in the last six months, and your ticket home.
  4. For a lost passport you do not need a police report.
  5. The temporary passport ends with that trip. Apply for a new passport in Türkiye or at the mission in the country you live in.

Turkish mission here

Embassy of the Republic of Türkiye in Madrid

Rafael Calvo 18, 2ºA-B, 28010 Madrid, Spain

Call: +34 913 103 904

Out of hours: +34 629 476 693

[email protected]

Website · Book an appointment

Consular call centre of the Turkish foreign ministry, open 24/7: +90 312 292 29 29

Source: Ministry of Foreign Affairs of Türkiye, konsolosluk.gov.tr (Passport: lost passport, temporary passport).

Show the waiter

Sentences in Spanish to show the waiter or the driver.

Checked against phrasebooks. Tell us if a sentence sounds wrong.

The Bona Ventura app

Plans your days, reads the walks aloud, finds what is open near you and works offline.

Coming soon to iPhone and Android.