Bona Ventura

Shanghai

Practical info

Free entry, tax-free, lost passport, phrases

Tax-free shopping

Visitors who have stayed in mainland China no more than 183 days in a row get part of the VAT back on goods bought in shops with the blue TAX FREE (退税商店) sign, when they leave China.

VAT rate
13% / 9%
Minimum purchase
At least CNY 200 in the same tax-free shop on the same day.
Time limit
Leave China with the unused goods within 90 days of purchase. With refund-upon-purchase you must leave within 28 days.
Where to get it approved
At your departure airport: first the tax-refund customs counter in the departures hall, then the refund desk (run by a bank) after security. In Shanghai: Pudong T1: customs counter opposite Gate 11 of the departures hall, then the refund desk (China Construction Bank) near boarding gates 19-20, 24 hours. Pudong T2: customs opposite Gate 25, refund desk (Bank of China) near gate D83, 24 hours. Hongqiao T1: customs between Islands A and B, refund desk opposite gate T09, 07:00 to the last flight.

Step by step

  1. Pay in a TAX FREE shop with your passport and ask for the refund application form and the sales invoice. Shops can now issue both electronically.
  2. When you leave, show the goods, the form, the invoice and your passport at the customs counter. Since July 2026, purchases under CNY 10,000 are checked only at random.
  3. After security, the refund desk pays 11% of the price for goods taxed at 13% (8% for goods at 9%). Up to CNY 20,000 you choose cash or bank transfer; above that, bank transfer only.
  4. Refund-upon-purchase (即买即退): in shops that offer it, give a credit card for a pre-authorisation and get the refund on the spot. You still have the goods checked when you leave; then the hold on your card is released.

Official sources: english.shanghai.gov.cn, english.shanghai.gov.cn, taxfree.mofcom.gov.cn, taxfree.mofcom.gov.cn, taxfree.mofcom.gov.cn, english.shanghai.gov.cn, shanghaiairport.com, shanghaiairport.com, english.shanghai.gov.cn

Lost passport

If your passport is lost or stolen, here is what to do.

If you are a citizen of another country

Contact your own country’s embassy or consulate in this city. Your foreign ministry’s website lists its address.

If you are a Turkish citizen

  1. Book an appointment with the Turkish mission in this city at konsolosluk.gov.tr and go in person.
  2. If you need to get home, ask for a temporary passport. It is free, valid for one trip to Türkiye or to the country you live in, and usually valid for one month.
  3. Bring your Turkish ID card (if it is lost too, a photo document such as a driving licence), a biometric photo 50 x 60 mm taken in the last six months, and your ticket home.
  4. For a lost passport you do not need a police report.
  5. The temporary passport ends with that trip. Apply for a new passport in Türkiye or at the mission in the country you live in.

Turkish mission here

Consulate General of the Republic of Türkiye in Shanghai

SOHO Zhongshan Plaza, 1055 West Zhongshan Road, 8th Floor, No. 808, Changning District, 200051 Shanghai, China

Call: +86 21 647 46 838

Out of hours: +86 159 2103 6931

[email protected]

Website · Book an appointment

Consular call centre of the Turkish foreign ministry, open 24/7: +90 312 292 29 29

Source: Ministry of Foreign Affairs of Türkiye, konsolosluk.gov.tr (Passport: lost passport, temporary passport).

Show the waiter

Sentences in zh to show the waiter or the driver.

Checked against phrasebooks. Tell us if a sentence sounds wrong.

The Bona Ventura app

Plans your days, reads the walks aloud, finds what is open near you and works offline.

Download on the App Store

Android version coming soon.