Bona Ventura

Vienna

Practical info

Free entry, tax-free, lost passport, phrases

Free entry 15

Museums and sights that are free, always or on certain days. From each place’s official page.

Always free

Tax-free shopping

Visitors can get the VAT back here.

Only for people who live outside the EU; nationality does not matter. If you live in Türkiye you qualify. A Turkish citizen living in the EU does not.

VAT rate
20%
Minimum purchase
More than EUR 75 per invoice, including VAT.
Time limit
Leave the EU with the goods by the end of the 3rd month after the month of purchase.
Where to get it approved
At Vienna Airport: the Digital Export Validation (DEV) desk. Elsewhere: the customs office at the exit.

Step by step

  1. Get an invoice or form U34 from the shop.
  2. Take the goods in your own luggage and have the export confirmed at the DEV desk or customs.
  3. Give the confirmed form to the shop to get your VAT back, or use a refund company (fee).

Official sources: bmf.gv.at

Lost passport

If your passport is lost or stolen, here is what to do.

If you are a citizen of another country

Contact your own country’s embassy or consulate in this city. Your foreign ministry’s website lists its address.

If you are a Turkish citizen

  1. Book an appointment with the Turkish mission in this city at konsolosluk.gov.tr and go in person.
  2. If you need to get home, ask for a temporary passport. It is free, valid for one trip to Türkiye or to the country you live in, and usually valid for one month.
  3. Bring your Turkish ID card (if it is lost too, a photo document such as a driving licence), a biometric photo 50 x 60 mm taken in the last six months, and your ticket home.
  4. For a lost passport you do not need a police report.
  5. The temporary passport ends with that trip. Apply for a new passport in Türkiye or at the mission in the country you live in.

Turkish mission here

Turkish Consulate General in Vienna

Hietzinger Hauptstrasse 29, 1130 Wien, Austria

Call: +43 1 877 71 810

Out of hours: +43 660 181 68 69

[email protected]

Website · Book an appointment

Consular call centre of the Turkish foreign ministry, open 24/7: +90 312 292 29 29

Source: Ministry of Foreign Affairs of Türkiye, konsolosluk.gov.tr (Passport: lost passport, temporary passport).

Show the waiter

Sentences in German to show the waiter or the driver.

Checked against phrasebooks. Tell us if a sentence sounds wrong.

The Bona Ventura app

Plans your days, reads the walks aloud, finds what is open near you and works offline.

Coming soon to iPhone and Android.