Bona Ventura

Dubai

Practical info

Free entry, tax-free, lost passport, phrases

Free entry 1

Museums and sights that are free, always or on certain days. From each place’s official page.

Always free

Tax-free shopping

Visitors can get the VAT back here.

For visitors aged 18 or over who do not live in the UAE.

VAT rate
5%
Minimum purchase
At least AED 250.
Time limit
Leave with the goods within 90 days of purchase.
Where to get it approved
Planet kiosk or desk at the airport (Dubai, Abu Dhabi and others), before you check in your bags.

Step by step

  1. Shop in a participating store and show the passport you entered the UAE with. You get a Planet tax-free tag.
  2. Before check-in, validate at a Planet kiosk or desk with your passport, invoices and goods.
  3. Choose card or cash. You get 85% of the VAT, minus AED 4.80 per tag.

Official sources: tax.gov.ae, u.ae

Lost passport

If your passport is lost or stolen, here is what to do.

If you are a citizen of another country

Contact your own country’s embassy or consulate in this city. Your foreign ministry’s website lists its address.

If you are a Turkish citizen

  1. Book an appointment with the Turkish mission in this city at konsolosluk.gov.tr and go in person.
  2. If you need to get home, ask for a temporary passport. It is free, valid for one trip to Türkiye or to the country you live in, and usually valid for one month.
  3. Bring your Turkish ID card (if it is lost too, a photo document such as a driving licence), a biometric photo 50 x 60 mm taken in the last six months, and your ticket home.
  4. For a lost passport you do not need a police report.
  5. The temporary passport ends with that trip. Apply for a new passport in Türkiye or at the mission in the country you live in.

Turkish mission here

Consulate General of Türkiye in Dubai

Dubai World Trade Center Building, 29th Floor, Sheikh Zayed Road, P.O. Box 9221, Dubai, UAE

Call: +971 4 376 06 00

Out of hours: +971 50 459 8229

[email protected]

Website · Book an appointment

Consular call centre of the Turkish foreign ministry, open 24/7: +90 312 292 29 29

Source: Ministry of Foreign Affairs of Türkiye, konsolosluk.gov.tr (Passport: lost passport, temporary passport).

Show the waiter

Sentences in Arabic to show the waiter or the driver.

Checked against phrasebooks. Tell us if a sentence sounds wrong.

The Bona Ventura app

Plans your days, reads the walks aloud, finds what is open near you and works offline.

Coming soon to iPhone and Android.