Bona Ventura

Milan

Practical info

Free entry, tax-free, lost passport, phrases

Free entry 23

Museums and sights that are free, always or on certain days. From each place’s official page.

Always free

Tax-free shopping

Visitors can get the VAT back here.

Only for people who live outside the EU; nationality does not matter. If you live in Türkiye you qualify. A Turkish citizen living in the EU does not.

VAT rate
22%
Minimum purchase
More than EUR 70 per invoice.
Time limit
Leave the EU with the goods by the end of the 3rd month after the month of purchase.
Where to get it approved
Customs at the airport or port where you leave the EU (digital OTELLO stamp).

Step by step

  1. Show your passport when you pay and ask for an electronic tax-free invoice. Check that a request code (codice richiesta) is printed on it.
  2. Keep the goods in your own luggage. At customs where you leave the EU, get the digital OTELLO approval; customs may ask to see the goods.
  3. Customs never pays out. The money comes from the shop or its tax-free company, minus their fee.

Official sources: adm.gov.it

Lost passport

If your passport is lost or stolen, here is what to do.

If you are a citizen of another country

Contact your own country’s embassy or consulate in this city. Your foreign ministry’s website lists its address.

If you are a Turkish citizen

  1. Book an appointment with the Turkish mission in this city at konsolosluk.gov.tr and go in person.
  2. If you need to get home, ask for a temporary passport. It is free, valid for one trip to Türkiye or to the country you live in, and usually valid for one month.
  3. Bring your Turkish ID card (if it is lost too, a photo document such as a driving licence), a biometric photo 50 x 60 mm taken in the last six months, and your ticket home.
  4. For a lost passport you do not need a police report.
  5. The temporary passport ends with that trip. Apply for a new passport in Türkiye or at the mission in the country you live in.

Turkish mission here

Consulate General of Türkiye in Milan

36, Via Antonio Canova, 20145 Milano, Italy

Call: +39 02 318 368 00

Out of hours: +39 340 124 9083

[email protected]

Website · Book an appointment

Consular call centre of the Turkish foreign ministry, open 24/7: +90 312 292 29 29

Source: Ministry of Foreign Affairs of Türkiye, konsolosluk.gov.tr (Passport: lost passport, temporary passport).

Show the waiter

Sentences in Italian to show the waiter or the driver.

Checked against phrasebooks. Tell us if a sentence sounds wrong.

The Bona Ventura app

Plans your days, reads the walks aloud, finds what is open near you and works offline.

Coming soon to iPhone and Android.